This Refund and Return Policy applies to all products purchased through the MR Furniture official website and physical stores. It outlines the procedures, eligibility requirements, and after-sales service rules regarding returns, exchanges, and refunds. By completing a purchase, you agree to abide by the following return and refund regulations. We strictly adhere to U.S. consumer protection laws to ensure fair and reasonable after-sales service for every customer.
1. Return Eligibility and Timeframe
MR Furniture offers a 30-day return and refund period for all eligible furniture products, commencing on the date the customer receives the item. All return requests must be submitted within 30 days of delivery. Returned products must be unused, unassembled, and in brand-new condition, with all original packaging, accessories, and manuals intact. Products that have been used, damaged, improperly assembled, or customized are not eligible for free returns or full refunds.
2. Valid Reasons for Return
We accept returns for the following valid reasons: manufacturing defects, shipping damage, incorrect item delivery, significant quality issues, or discrepancies between the product and its official description. We also accommodate returns based on personal reasons—such as incorrect size, style preference, or accidental orders—subject to our policy and applicable return shipping rules.
3. Return Process
To initiate a return, please contact our customer service team within the eligible return period. Please provide your order number, photos of the product, and a detailed reason for the return. Our team will review your request within 24 hours and issue official Return Authorization (RA) instructions. Please do not return items without obtaining official RA confirmation, as unauthorized returns may not be accepted or eligible for a refund. Once authorized, please securely package the product and return it using the specified method.
4. Refund Processing
Once we receive and inspect the returned product and confirm it meets our return criteria, we will initiate the refund process within 3–5 business days. Refunds will be issued to the original payment method used for the purchase. The time required for funds to appear in your account depends on the processing policies of your payment platform and bank. In cases where product defects or damage are caused by us, we will provide a full refund or a free replacement. For customer-initiated returns, only the product purchase price is refunded; original shipping costs (if any) are non-refundable.
5. Non-returnable Items
The following items are ineligible for return or refund: products damaged due to improper handling, incorrect assembly, scratches, or wear and tear from prolonged use; products exceeding the 30-day return window; custom-made or personalized furniture; products missing original packaging or accessories; and items damaged during customer-arranged transport or secondary handling.
6. Handling Damaged or Defective Items
If you receive furniture that is damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide photos or videos as proof. We will promptly verify the issue and, depending on the circumstances, offer a free replacement, partial compensation, or a full refund at no additional cost to the customer.
7. Contact Information and Merchant Details
Store Name: MR Furniture
Store Address: 13026 Saticoy St Unit111, North Hollywood, CA 91605, United States
Phone: +1 8188228822
Email: info@mrfurnitured.com
8. Business Hours and Service Response
Business Hours (Pacific Time): Monday – Sunday: 9:00 AM – 8:00 PM
Our customer service team will respond to all return requests, refund inquiries, after-sales disputes, and related service requests within 24 hours to resolve your issues efficiently.
9. Policy Updates
MR Furniture reserves the right to update or modify this "Refund and Return Policy" at any time without prior notice. The latest policy published on the official website takes immediate effect and shall prevail.